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mediocre performance and poor support from the vendor
It turns out that most of these mounts do not meet their specifications. Mine certainly doesn't. Despite lots of attempts to engage the vendor to remedy the problem or ot give me a replacement that does meet the specification, they refused. My most recent polite question about the situation was met with no response at all. I'd stay away from any iOptron mount with encoders if you have a long focal length telescope.