Product Warranties
Product Warranties

customer help

Product Warranties

OPT is proud to be working with New Leaf to provide a true, worry free experience for your telescopes, mounts, cameras, eyepieces, and filters. A New Leaf Warranty, will cover normal wear and tear, power surges, and even accidental damage. Warranties from New Leaf are underwritten by an A rated insurance carrier ensuring financial protection for the entire length of your plan. With their repair or Replace Promise, they'll keep your product working like new or buy you a new one if it's not serviceable.

Warranty Plans are available for:

With new products, you can get a plan that covers a span of 2, 3, or 5 Years. For the used products only plans with a duration of 1 or 2 years are available. All of the warranties come with a feature called ADH, or Accidental Damage in Handling. This will protect your gear against accidental damage like: Drops, Burns, Punctures, Tears, Liquid Spills

Product Warranties

How to Add Warranty To Your Products

Product Warranties

FAQs

  • How will I be getting my warranty?

    After you purchase a warranty from OPT you will receive 2 separate emails. One will be an order confirmation from OPT. The other will be a Product Warranty email from New Leaf. There is no physical warranty that you will receive!

  • If I need to make a claim, who do I contact?

    New Leaf has 24/7 Online Customer Support. To make a claim, you will need to talk to New Leaf directly. After you purchase a warranty, all of the information will be sent to your email right away.

  • Is there a deductible?

    No, there are no deductibles for making a claim.

  • Are these plans transferrable?

    These extended warranties/protection plans are only valid with the original purchaser or the intended user of the equipment.

  • Can I cancel my warranty if I return my gear?

    Yes. You will be given a full refund on the plan if the warrantied gear is returned within the first 30 days of ownership.

  • Can I purchase a warranty after I have received my gear?

    Protection plans can only be purchased at the same time as the gear that they are covering.

  • Are warranties available for customers outside of the United States?

    Currently we can only offering warranties for customers who reside in the United States.