Product Warranties
Product Warranties

customer help

Product Warranties

OPT is proud to be working together with Extend to provide a true, worry free experience for your telescope, mount, camera, eyepiece, and other accessories. With an Extend Protection Plan, you are protected against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge.

Warranty Plans are available for:

FAQs

  • What is an Extend Protection Plan?

    The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.

  • How can I purchase an Extend Protection Plan?

    A protection plan can be purchased through the participating merchant online or through their customer care team over the phone.

  • How many times can I use the Extend Protection Plan?

    The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.

  • What are the benefits of an Extend Protection Plan?

    Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.

  • What do I need when I need to utilize my Extend Protection Plan?

    Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.

    If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.

    https://customers.extend.com

  • If a product covered by Extend is replaced under the MFR warranty, does the Extend plan cover the new product?

    Yes, the replacement product will continue to be covered under Extend’s protection plan.

  • Where is my contract ID?

    Customers will receive an email after purchasing a protection plan that details:


    • Contract ID
    • Warranty Term Length
    • Coverage Dates
    • Product Name


    Please contact the Extend Customer Care Team if the you do not receive this email at WarrantyOps@Extend.com.

  • What is the process to file a claim under an Extend Protection Plan?

    Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps the customer will go through to have their item replaced:
    • The customer provides a contract ID, email address, or another piece of identifying information to Extend
    • Extend entitles (validates) contract coverage by ensuring:
    - The plan is active
    - The date is between the Effective & Expiration Dates
    • The customer will then answer a few Adjudication questions
    • High-level troubleshooting steps are offered
    • Once the claim is approved, a shipping label is generated to ship back the broken product
    • Once the shipping label is scanned, we will work with the customer to replace the broken item
    • Extend will be in constant communication with the customer to ensure satisfactory service have been given

  • If the Customer experiences any complications during the Claims process, what can they do?

    The Customer can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com) or via phone at 877-248-7707.

  • Can I cancel my Extend Protection Plan?

    Yes, customers can cancel their coverage at any time.

  • When the customer cancels their Extend plan, what is the refund policy?

    For an extended warranty plan, the customer is entitled to a full refund throughout the life of their limited warranty coverage. After expiration of the limited warranty, the customer is entitled to a pro-rata refund on the unused portion of the service contract.