OPT Return Policy
I want to return an item(s)
- You have up to 30 days after receipt of merchandise to return the product(s). Please contact OPT via phone or email to obtain an RET (Return Number). The refund amount will be determined after the merchandise has been inspected. See section 1 for more details.
I received a defective product
- Please contact OPT via phone or email to discuss the issue. Defective products are under the domain of the manufacturer but OPT will aid and support in dealing with the manufacturer. See section 5 for more details.
I received the wrong product
- Contact OPT via phone or email to obtain an RET number. A return label will be emailed to you. OPT will ship the correct item(s) once the incorrect items are on the way, at no additional cost to you. See section 2 for more details.
My package was damaged/lost by the shipping company
- Contact OPT as soon as possible to have a claim started with the shipping company. Please send photo evidence of the damaged product to OPT. We will always do our best to replace damaged goods as quickly as possible, but the proper procedures must be followed to receive the replacement goods at no charge. See section 4 for more details.
OPT wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information.
Section 1 - Standard Return
OPT customers may return merchandise purchased from OPT up to thirty (30) days after receipt of merchandise for a full refund of the purchase price. A full refund will be given provided the product is returned in new condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included. Shipping charges will not be refunded unless the return is a result of an OPT error (see Section 2).
Many of the products we sell qualify for free-shipping with purchase. In instances where free shipping products are being returned, the costs paid by OPT during original delivery will be deducted from the credit and/or refund resulting from the return. Additionally, OPT is not responsible for the costs of return shipment to our facilities. If your return relates to an initially-defective product, please see section 5 below.
If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail OPT to obtain an RET number (Return Number) beforehand. Returns without an RET number will not be accepted. This RET number must be located on the shipping label. DO NOT write or affix the RET number (or anything else!) on the product or its internal or external boxes! It is the customer's responsibility to make sure the merchandise is securely packaged and insured for the full purchase price. OPT will not be held responsible for lost or damaged packages.
Returns will be processed by OPT as quickly as possible, but may take 7-10 business days to complete (and thirty (30) days after original date of purchase if you paid by personal check.)
You will receive an email confirmation when the refund has been made. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.
Any merchandise that does not arrive in new condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by OPT after inspecting the merchandise.
To avoid damage to the manufacturer’s original, labeled packaging (which will affect credit/refund value), customers must outer-box the merchandise they are returning to OPT. Please do not write, place labels or stickers on the manufacturer’s original packaging. If the product was not outer-boxed by OPT when shipping to you, as is sometimes the case with larger merchandise, this requirement does not apply; but in this case, please do not write upon or otherwise mark the original packaging, other than with the return-shipping label.
Returns will not be accepted after 30 days without prior approval from OPT management. OPT will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after thirty (30) days has elapsed.
In special circumstances, OPT may accept a return that falls outside of the thirty (30) day return policy. For these instances, a refund will be issued in the form of a nonrefundable credit on account. The credit cannot be cashed out.
Section 2 - Credit on account section
Credit on an account can be redeemed for cash or product for up to ninety (90) days. Beyond ninety (90) days, all credits are redeemable only for in-store purchases.
Section 3 - OPT Shipping Error
In the unlikely event that you receive the wrong item(s) from OPT, please contact us by phone or e-mail and obtain a RET number. OPT will email you a return shipping label, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if OPT is at fault.
Section 4 - Product Damaged in Shipment
Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS, USPS, etc.). The carrier will arrange to inspect the package and return the box and its contents to OPT. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to OPT.
Customers should NEVER send damaged merchandise directly back to OPT (or anywhere else!). If this happens, OPT will not be able to collect insurance on the damaged goods and OPT will not accept the returned merchandise. We will always do our best to replace damaged goods as quickly as possible, but the customer must follow the proper procedures to receive the replacement merchandise at no charge.
If you receive an item you believe to be defective, please contact OPT via phone or e-mail and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Defective products are under the domain of the manufacturer, yet OPT will provide assistance and support in dealing with the manufacturer. The various manufacturers have different methods of handling defective products, but legally they are required to repair or replace the item in a reasonable amount of time. Standard return policy (Section 1) applies if the item is returned for a refund.
Due to the nature of shipping products to Hawaii, Alaska, and internationally, the end user is responsible for all shipping charges, including (but not limited to):
- Manufacturer defects
- Warranty Services
In the case that OPT shipped an incorrect item, please contact our customer service team and we will work with you on getting the issue corrected.