- sales rep
You gave me a great product and great service. A minor issue is that I ordered a Feather Touch focuser with the 6SE and the Celestron carrying case but the 6SE doesn't fit in the carrying case with the FeatherTouch. Maybe your sales rep should have caught that detail and warned me. But you were very good about letting me return the Feather Touch even after I had at first asked to return the case. Kudos to Danielle you return processor. I'll be back to OPT for products in the future. Dave Blanchard, Walnut Creek CA
Very satisfied with my scope and experience with OPT. Price was competitive, they kept me informed thru the delivery, everything arrived as promised. I’ve had the scope out several nights and it meets my expectations. Powerful enough and easily transportable. Have ordered some additional eyepieces as well. OPT rep was very helpful with my selection.
The star pointer was defective; consequently I was unable to align the telescope. I notified OPT and was informed that Celestron was contacted. After two weeks without getting a replacement from either OPT or Celestron I purchased a star finder myself. It is almost one month later, and Celestron has not contacted me or sent a replacement. If I did not purchase the star pointer (finder) myself, I would still be without one. After paying $1078 for the SE6, is it too much to ask that the $20 star finder be in working order, and if defective, be replaced? I was finally given a $30 gift card from OPT. Nice gesture, but all I wanted was a working telescope.